Refund policy
Last updated
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Last updated
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Here's a quick reminder of our refund policy, tailored to each situation:
We offer a free trial period so you can test our service with no obligation.
If you decide not to subscribe to a paid plan, from the app before the end of the trial period.
After this period, no refund will be granted, in accordance with the you accepted when you signed up.
To avoid any unpleasant surprises, we don't skimp on reminders:
The date of your first payment is clearly indicated when you register.
The registration confirmation also mentions the date and time of the end of the free trial.
A reminder of the date and time of the end of your free trial remains displayed at the top of the application.
You will receive a welcome email with all the important information, including the end date of your free trial, when you register.
A reminder email is also sent to you 24 hours before the end of your free trial.
Monthly subscriptions are renewed automatically each month.
However, you will retain access to the service until the end of the paid period, and your subscription will terminate at the end of the paid period.
We understand that oversights can happen. This is why we send you a reminder email one week before the end of your annual subscription so that you can cancel it if you wish.
If, despite this reminder, you have forgotten to cancel your annual subscription and the payment has been taken, please contact us within 48 hours of your invoice being issued.
For any annual subscription refund request, please contact us via chat or by replying to the billing email and include the following information:
Your account information
The invoice number
The reason for your request
Our team will process the refund as soon as possible! 😊
If you cancel your subscription after it has been renewed, the current month's payment cannot be refunded, in accordance with the you accepted when you subscribed.
We will then refund 80% of the amount collected, the remaining 20% covering handling fees in accordance with the you accepted when you registered.
