Managing your subscription

In this guide, we cover all you need to know about managing your subscription details via your Rapidely account.

• Managing your Subscription Details

• Cancelling your Subscription

• Reactivating a cancelled subscription

Managing subscription details

For heightened security and to streamline financial transactions, we use Stripe for our subscription and billing management.

Stripe is a secure, online payment processing platform that allows businesses to accept payments on the web and mobile applications. This ensures that your financial information is directly handled by Stripe, maintaining the highest levels of security and compliance.

Whether you're looking to upgrade for more features, changing your billing address, credit card or downloading invoices, managing your subscription plan is straightforward.

Here’s how to manage your subscription:

1. Log in to your Rapidely account.

2. On the home page, click on your profile in the top menu right

3. Click on User & Subscription settings

1. Click on Subscription in the side menu

2. Click on Open Stripe

1. The Stripe subscription window will open

Make sure that your browser's pop-up blocker is disabled, or allow pop-ups from Rapidely to view the Stripe dashboard.

1. Within Stripe's secure environment, you can:

   • update your plan

   • update your credit card

   • update your billing information
   • add your VAT number
   • download past invoices

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Cancelling your subscription

To cancel your subscription, follow these steps:

1. Log in to your Rapidely account.

2. On the home page, click on your profile in the top menu right

3. Click on User & Subscription settings

   
4. Click on Subscription in the side menu

5. Click on Cancel Subscription

1. Complete the short questionnaire provided. This is to gather feedback and understand the reasons behind your decision to cancel.

2. On the last step, we provide you with a detailed list of what will happen when you cancel. Please read it carefully to avoid any misunderstanding.

1. Check the box next to "I've read and understood what happens when I cancel."

2. Click on the "Cancel subscription" button.

Without completing the above steps, including the questionnaire and the acknowledgment, your subscription cannot be cancelled.

Once the subscription is cancelled:

• A confirmation email will be sent to your registered email address confirming the cancellation of your subscription.

• The end date of your subscription will appear at the top of the screen, indicating when your access to the service will officially end.

  

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Reactivating a subscription

If you decide not to cancel your subscription after all, you can always reactivate it to continue enjoying all the benefits and services on offer.

Here are the steps to follow to reactivate your subscription:

1. Log in to your account on the website.

2. Go to the "subscription" section in your user settings.

3. Click on the "Reactivate subscription" button.

Or click on the bar at the top of the screen