I'm getting error messages and can't move forward.
Please contact our support team in the chat giving us as many details as possible (what page are you on, what actions did you take, etc...) or record a https://www.loom.com video if you can reproduce the error which will greatly speed up the support time. thank you!
🇬🇧 🇫🇷 How do I change my language ?
Read this article to learn how to change the Interface or AI output language for your Account.
Our tool doesn't include individual coaching, but you can read this detailed article on how to get better results on social networks: Getting results on social media
The site has been super slow or giving me a recurring error message since the last update.
Avoid using Safari > switch to Chrome
Clear your cookies
When you use our system, the browser stores information in cookies to speed up the site and avoid downloading "fixed" elements every time. When our system is updated, these elements change, and this creates new elements in the cookies but doesn't "clear" the old ones. If our site is slow on your browser, try clearing the cookies for rapidely.app (if this option is available) or clear all of your cookies, then try again.
Turn off Browser Extensions & Ad Blockers
If you are still experiencing slowness, try turning off your browser extensions. In particular, ad blockers tend to create problems. You can turn off your ad blocker on our site... we never advertise ;)
How to clear cookies or turn off extensions? Google or your AI chat can help you.
Restart your computer/mobile
If it's still slow despite all that, try updating your browser and restarting your computer.
Read this article:
We also offer a lot of practical advise on our Instagram account. and let us know what you'd like us to cover next.
Our agency and corporate subscriptions come with annual support and training. for more details.
Still slow? Contact and let us know what you have tried so far.
