Instagram / Facebook permissions error

Sometimes, despite your accounts "looking like they are connected", there are permissions missing that cause errors when posting or when we run the API to fetch the posts or channel statistics.

Permission Error codes

The two main errors are :

• 161: Facebook/Instagram authorization error when retrieving a channel's posts history or channel statistics. This can occur for Facebook security reasons or incorrect permissions.

• 187: Facebook authorization error when retrieving a channel's posts history or channel statistics. This can occur for Facebook security reasons or incorrect permissions.

• 239 : Instagram authorisation error when retrieving a specific post statistics. This can occur for Facebook security reasons or incorrect permissions.

How to fix permissions errors

If you have an error message, or an email from us alerting you of a permissions issue, here's how to fix it:

1. Go to the Permissions panel for your Facebook Business account (click here for direct link).

   Note: If you handle multiple accounts, please ensure the correct one is open.

2. Under the list of connected tools, find Ayrshare and click on View and Edit.

1. Make sure all permissions are turned on and that all Instagram accounts are selected.

1. Click on Save

2. Go back to rapidely

3. Navigate to Home > Engage > ⚙️ Connected social channels to open the account management panel

1. Click on the platform that is creating the error to unlink it

2. Click on the platform again to relink it

3. ⚠️ Do not click continue. Click on Edit Settings to access the settings & permissions.

1. Ensure ALL the Instagram accounts are selected (even if you're not using them with rapidely).

2. Verify that ALL Facebook pages are also selected.

3. Turn ALL authorizations to YES

1. Then choose your Facebook page / Instagram account in the list

1. If there are no other issues, you should get a success message.

If you're still getting Facebook/Instagram permission errors

Wait 5 minutes and refresh the rapidely home page It can take a few mintues for systems to synch

1. Go back into the Facebook admin setting under Business Integration (click here for direct link)
2. Remove the Ayrshare app

1. Go back into the Social settings in rapidely and unlink and relink the social media accounts (step 5 above).

If you still get an error message despite:

1. your instagram account is connected to a Facebook page

2. that all the accounts selected

3. all the permissions enabled

4. unlinking and relinking Ayrshare in the Facebook admin page

Please contact us in support with either a Loom video or screenshots of the permissions steps.