Something isn't working

Sometimes things stop working.

It can be due to a system bug, a temporary web problem, cookies not updating, browser extensions clashing, a bad connection, one of the services we use having a problem of its own, the internet gods being angry or just... because 🤷🏼‍♀️.

If you're having trouble connecting your social media accounts or posting to social media, CLICK HERE.

Before contacting us in support, we ask you to:

1. Please try these troubleshooting measures:

   • reload the page

   • close the tab and restart

   • go back one step and start again

   • logout > login again

   • close your browser and restart

2. If the problem persists, please send us all of the following information in our support chat:

   • Describe the specific problem you are experiencing.

     • What steps did you take

     • When / on what page does the problem occur?

     • Share the error message (if any).

   • Send us a screenshot of each step (or even better recording of the problem with www.loom.com).

Once we have these details, we can work together to find a solution to your problem 🤝.

Without this information we won't be able to help you 😢.

🙏 Thank you in advance for your patience.

Rudeness will not be tolerated

We understand that it can be frustrating when a system doesn't work, but this in no way excuses aggressive or rude behaviour.

To ensure a respectful and safe environment for our staff and users, we adopt a zero-tolerance policy towards rude and abusive behaviour in our chat support.

Anyone showing disrespectful, threatening or abusive behaviour towards our staff or other users will receive a warning, and if this behaviour should continue will be immediately banned from the platform with no refund.

If the abuse is serious, we reserve the right to take legal action.