Something isn't working
Sometimes things stop working.
It can be due to a system bug, a temporary web problem, cookies not updating, browser extensions clashing, a bad connection, one of the services we use having a problem of its own, the internet gods being angry or just... because 🤷🏼♀️.
Before contacting us in support, we ask you to:
Please try these troubleshooting measures:
reload the page
close the tab and restart
go back one step and start again
logout > login again
close your browser and restart
If the problem persists, please send us all of the following information in our support chat:
Describe the specific problem you are experiencing.
What steps did you take
When / on what page does the problem occur?
Share the error message (if any).
Send us a screenshot of each step (or even better recording of the problem with www.loom.com).
Once we have these details, we can work together to find a solution to your problem 🤝.
Without this information we won't be able to help you 😢.
🙏 Thank you in advance for your patience.
Rudeness will not be tolerated
We understand that it can be frustrating when a system doesn't work, but this in no way excuses aggressive or rude behaviour.
To ensure a respectful and safe environment for our staff and users, we adopt a zero-tolerance policy towards rude and abusive behaviour in our chat support.
Anyone showing disrespectful, threatening or abusive behaviour towards our staff or other users will receive a warning, and if this behaviour should continue will be immediately banned from the platform with no refund.
If the abuse is serious, we reserve the right to take legal action.
Last updated