Rapidely documentation
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  • 👋Welcome to rapide.ly
  • Introduction
    • 💡Overview
    • ✨Key Features
    • đŸ› ī¸Getting started
      • 📝Set up your strategy
      • 🚚Review and move ideas
      • đŸ’ģPrepare content & plan or post
      • 🙋Set up your Workflow and Team
  • SECTIONS
    • 💡Ideate
      • Monthly idea generator
        • Strategy
          • 1ī¸âƒŖAccount information
          • 2ī¸âƒŖSocial media
          • 3ī¸âƒŖSet up your strategy
          • 4ī¸âƒŖReview & Launch your month of content
          • 5ī¸âƒŖUse the Month of Ideas suggestions
      • AI Chat
      • My ideas
    • đŸĨŗCreate
      • Create a new post
        • Carousel maker
          • Create a carousel
            • Select your options
            • Choose your structure
          • Customize your carousel
          • Carousel design
          • Publish your carousel
        • Duplicate (and rewrite) post
      • Post bundles
      • International Days
      • Your posts
    • 📅Plan
      • Calendar
      • Workflow
        • Internal workflow
        • Client Review
          • How it works
          • Client review settings
          • Client review emailing
          • Composer client review elements
          • The Client view
        • Publishing workflow step
        • Moving posts through the Workflow
        • Workflow symbols
      • Events / Campaigns
    • 📤Posting to social media
      • 🔗Linking your social accounts
        • Linking an Instagram account
      • 📤Posting / scheduling to social media
        • 🔙Cancelling a scheduled post
        • đŸ—‘ī¸Deleting a post from social media
        • 🎠Posting carrousels on social media
        • đŸ’ŦPosting 1st comment
      • 📈History & Analytics
      • â„šī¸Beta - Known limitations & issues
      • đŸ› ī¸Troubleshooting
        • I can't connect my accounts
        • I don't see my Facebook account in the list
        • Trouble connecting an Instagram account
        • Instagram / Facebook permissions error
    • âš™ī¸Settings
      • Account Settings
        • Tokens usage for period
        • Team
      • User settings
        • Manage your Subscription
    • đŸ›ī¸Business Accounts
  • FAQ's
    • 🎨Frequently Asked Questions
      • Change email address
      • Update my strategy
      • What are Tokens and how do they work
      • Change user language
      • Refunds
      • Credit card debit not matching subscription price
      • Managing subscription
      • Invoices
      • How to delete my user account
      • Something isn't working
      • Affiliate program
  • SUPPORT
    • 📍Contact us
    • 📍Feature Requests
  • UPDATES
    • 📍Release notes
      • August 2023 - Client review
      • July 2023 - social posting & more
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  1. FAQ's
  2. Frequently Asked Questions

Credit card debit not matching subscription price

PreviousRefundsNextManaging subscription

Last updated 1 year ago

Rapide.ly always collects the exact amount of your subscription, but as we are based in Switzerland, some cards (so far, it has only been French ones) add fees for "international" transactions.

To avoid these fees every month:

  • use another card that doesn't charge these fees (they already do with us...)

  • switch to a yearly subscription (you'll save 40% on your subscription and only be charged the international fee 1x)

You can make these changes in >

Unfortunately, we can't do anything on our side, and for more information you'll have to contact your bank or credit card company.

🎨
my account > subscriptions.