Rapidely documentation
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  • 👋Welcome to rapide.ly
  • Introduction
    • 💡Overview
    • ✨Key Features
    • 🛠️Getting started
      • 📝Set up your strategy
      • 🚚Review and move ideas
      • 💻Prepare content & plan or post
      • 🙋Set up your Workflow and Team
  • SECTIONS
    • 💡Ideate
      • Monthly idea generator
        • Strategy
          • 1️⃣Account information
          • 2️⃣Social media
          • 3️⃣Set up your strategy
          • 4️⃣Review & Launch your month of content
          • 5️⃣Use the Month of Ideas suggestions
      • AI Chat
      • My ideas
    • 🥳Create
      • Create a new post
        • Carousel maker
          • Create a carousel
            • Select your options
            • Choose your structure
          • Customize your carousel
          • Carousel design
          • Publish your carousel
        • Duplicate (and rewrite) post
      • Post bundles
      • International Days
      • Your posts
    • 📅Plan
      • Calendar
      • Workflow
        • Internal workflow
        • Client Review
          • How it works
          • Client review settings
          • Client review emailing
          • Composer client review elements
          • The Client view
        • Publishing workflow step
        • Moving posts through the Workflow
        • Workflow symbols
      • Events / Campaigns
    • 📤Posting to social media
      • 🔗Linking your social accounts
        • Linking an Instagram account
      • 📤Posting / scheduling to social media
        • 🔙Cancelling a scheduled post
        • 🗑️Deleting a post from social media
        • 🎠Posting carrousels on social media
        • 💬Posting 1st comment
      • 📈History & Analytics
      • ℹ️Beta - Known limitations & issues
      • 🛠️Troubleshooting
        • I can't connect my accounts
        • I don't see my Facebook account in the list
        • Trouble connecting an Instagram account
        • Instagram / Facebook permissions error
    • ⚙️Settings
      • Account Settings
        • Tokens usage for period
        • Team
      • User settings
        • Manage your Subscription
    • 🛍️Business Accounts
  • FAQ's
    • 🎨Frequently Asked Questions
      • Change email address
      • Update my strategy
      • What are Tokens and how do they work
      • Change user language
      • Refunds
      • Credit card debit not matching subscription price
      • Managing subscription
      • Invoices
      • How to delete my user account
      • Something isn't working
      • Affiliate program
  • SUPPORT
    • 📍Contact us
    • 📍Feature Requests
  • UPDATES
    • 📍Release notes
      • August 2023 - Client review
      • July 2023 - social posting & more
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  1. FAQ's

Frequently Asked Questions

PreviousBusiness AccountsNextChange email address

Last updated 1 year ago

Here are the answers to our most frequently asked questions about rapidely. You can browse the sections below or ask in the search > lens above.

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What are tokens?
How do I change my user language?
Can I get a refund?
Why is the amount on my credit card receipt different from the subscription price?
How do I upgrade / downgrade / cancel / change my subscription?
Where do I find my invoices?
How can I delete my account definitely from rapidely?
How do I contact support?
Help! Something isn't working.
Do you have an affiliate program?
How do I change my email address?
How can I update my strategy?